Showing posts with label seriously people. Show all posts
Showing posts with label seriously people. Show all posts

22 June 2012

#sciencegirlthing: the PR guy's take

FINAL UPDATE AND THEN (MAYBE) I'LL LET THIS GO: It's great that the science/science comms community is stepping up with some references to role models, as the EC asked.  As important as that is, however, it's not the only thing we should do.  We have to remember that the primary audience for this campaign is not scientists, it's girls in the EU ages 7 to 13.  If I were a smart science person, I'd start reaching out to the advertising community - I'm a fan of my pal Liz Gumbinner, though (and this is a plug for my colleagues) the amazing team at Strawberry Frog would probably rock on this.  They focus on cultural movements, and that's exactly what we need here.


UPDATE II: An official word from the EC science comms spokesman:

This is a good move.  I also like this:

I've read that the campaign's target audience is girls age 7 to 13, or at least they held 5 focus groups of girls in that age range for something.  That's younger than the "millenials" category.  Looking at the video though, I still think it misses the mark for the audience.  The ad firm will likely look at its research methods.  Either that or I weep for the future.


UPDATE: The European Commission pulled their video (though it exists elsewhere).  Smart to eliminate that distraction.  Now they should focus on what their target audience thinks is important and demonstrate the relevance of STEM.  They'd be smart to ask the many critics of the video to participate.

The Twitterverse 'sploaded over #sciencegirlthing, a new campaign intended to encourage girls in the European Union to pursue careers in science, technology, engineering, and math.  They include some good profiles of women in STEM, but they also have this:

and I find it interesting that within minutes we learned that the ad firm that produced it also did this:

Scientists, especially female scientists, are not pleased. And the damage control begins, and frankly it's not good:

This video should be pulled immediately. It distracts from the central purpose of the campaign. It shouldn't be pulled simply because it's silly and offensive to many female scientists. It should be pulled because it's clear the video won't appeal to its target audience - millenial women. Millenals care about contributing to something greater than themselves. They don't like stereotypes.  They want to know that what they do produces results - quickly.  Makeup and glamour and all that are fun, but they're not what dominates your life. Millenials don't expect to be in a single job their whole lives.  Millenials want to know why whatever it is you're selling is relevant to them - in a meaningful way.

This video reflected none of the well-established research on what the target audience wants.  Instead it just re-purposed the strategy selling the smartphone app that lets you "take pictures of yourself" with soccer babes.

I think the EC went to an ad firm, and said, "we want you to make science sexy."   What they should have done is asked millenial women what was important to them and then tried to make the case that careers in STEM would help them achieve that.

This stuff isn't hard, people.

You want role models?  try #realwomenofscience.

08 May 2012

I kinda wonder if she figured it out yet.

UPDATE: Nope, she still hasn't figured it out yet. And so it continues.  Look for her on conservative media gab shows soon...

Maybe she's still mad about this
Sometimes writers are intentionally provocative to get more attention.  It's particularly common in the online world because controversy begets page views which beget ad revenue.  Of course, sometimes, people get a little carried away with it.

From Naomi Schaefer Riley, newly-former contributor to the Chronicle of Higher Education's Brainstorm Blog on April 30: 
You’ll have to forgive the lateness but I just got around to reading The Chronicle’s recent piece on the young guns of black studies. If ever there were a case for eliminating the discipline, the sidebar explaining some of the dissertations being offered by the best and the brightest of black-studies graduate students has made it. What a collection of left-wing victimization claptrap. The best that can be said of these topics is that they’re so irrelevant no one will ever look at them.
Yeah, go read the post.  It's helpful to read the article she links to. It would be most helpful to read the dissertations themselves - but hey, it's not like Riley did.  Oh, and I really can't let this one go, from the same post:
Seriously, folks, there are legitimate debates about the problems that plague the black community from high incarceration rates to low graduation rates to high out-of-wedlock birth rates. But it’s clear that they’re not happening in black-studies departments.
Which, as you can imagine, leads to stuff like this and this and this.

I think experts on race can more than adequately handle the statements the writer makes on race - I'll simply suggest it's important to read something before dismissing it - and its entire field - as irrelevant.

But then there's this, from Naomi Schaefer Riley, newly-former contributor to the Chronicle of Higher Education's Brainstorm Blog, on May 3:
...since this is a blog about academia and not journalism, I’ll forgive the commenters for not understanding that it is not my job to read entire dissertations before I write a 500-word piece about them. I read some academic publications (as they relate to other research I do), but there are not enough hours in the day or money in the world to get me to read a dissertation on historical black midwifery.
Yeah, so then there's this, from the editors at CHE:
Ms. Riley’s blog posting did not meet The Chronicle’s basic editorial standards for reporting and fairness in opinion articles. As a result, we have asked Ms. Riley to leave the Brainstorm blog.
Not all that surprising.  But then there's this interview of Riley by Craig Silverman at Poynter, and apparently she's still confused about why this was such a big deal.
“It’s a new standard for a 500-word blog post if you have to read the dissertations in order to comment on their topics,” she said. “That seems to me a little absurd.”
Riley also said that “the immaturity and childishness of the reaction [by commenters on the website] is all the more surprising” given The Chronicle’s well-educated readership. “This to me was kind of a not particularly big news flash of a blog post so I think the vitriolic reaction is kind of surprising,” she said.
Maybe Riley has a point - after all, what's the big deal?  All she did was use her perch at the Chronicle of Higher Education to dismiss an entire field of academic study because it doesn't focus on the notion that black people are ignorant, slutty criminals. Why would anyone care about that?

Jay Rosen is hosting a decent case study discussion regarding this on his Facebook page.  It goes beyond the very basic issues I highlighted here.  I wonder if Riley will read it - or if she's too busy.

04 May 2012

Most brilliant billboard ad campaign ever.

OK, for starters - climate change is real, it's caused by people, and the only real question is what should we do to stop it.  This really is the consensus from the scientific community, no matter what some politically or financially motivated people may tell you. If we lived in a society and had a media that cared about facts and reason and understood the dangers of misinformation, this would basically be the beginning and end of this discussion.

However, we live in America, so we get this:


Yes, this is part of a billboard campaign brought to you by our dear friends at the Heartland Institute.  In all my years I can think of no other billboard campaign in history that is so brain-searingly stupid and yet so utterly brilliant at the same time. Honestly, I look at it and all I can do is applaud.  I'm not even going to link to it because I really don't have to.

It's brilliant because it demonstrates a complex understanding of what it takes to make a splash in today's media and society.  We are rewarded when we go all-out, over-the-top, insert-lousy-metaphor-here crazy in public. And let's face it - this is Ted Nugent meets Octomom crazy.

It also demonstrates an understanding of where the money is.  While some reputable larger companies are pulling out of groups like Heartland after facing scrutiny when Heartland does... well... stuff like this, the Heartland guys know there are a couple of billionaires out there who will pay any price for anything that really pisses off liberals (and by extension here, scientists).  Now that the guys who almost singlehandedly bankrolled the Gingrich and / or Santorum campaigns are looking for something to do, up pops this idea.

Finally, it demonstrates an understanding of how to score "earned" media.  Millions of people will see these billboards - but only on computer screens. Stories about the campaign have been written by outraged liberals in the Guardian (UK), The Hill, The Daily Beast, The American Prospect, and countless blogs and tweets and Facebook posts.  Scientists and liberals will be giving this cheap stunt free publicity for weeks. And that's exactly what Heartland was hoping for when they thought of this.

Of course, this strategy probably isn't all that sustainable.  But then again, maybe it is. If you don't need facts or reason to get your point of view across, and all you have to do is annoy liberals and scientists who just plain NEVER go on offense, why would you ever stop?

07 October 2011

Just go read the bloggess already.

it's here.

Personally I think the first FAIL is pitching the idea of a pseudo-celeb in "pantyhose." but I'm really glad Jenny called the PR firm out by name - that's the only thing that will get some folks to change.

16 June 2011

Vancouver riots: the Internet is forever, idiots

Mom must be so proud
Full disclosure: I grew up in Winthrop, Massachusetts - home to Mike Eruzione (captain of the 1980 US Olympic Hockey Team) and a boatload of Boston Bruins fans.  I'm not a huge hockey fan - I'm more of a baseball guy - but I've been to my share of games and I'm happy the home team won.

However, this isn't a post about hockey.  This is about those absolute morons in Vancouver the other night.

No, not the real Canucks fans.  They showed some class when the Bruins held the Stanley Cup on Vancouver's home ice.  And not the vast majority of Vancouver residents.   And not even the anarchists who clearly came to Vancouver prepared to torch the place, win or lose.

This is about the idiots who took pictures of themselves standing in front of wrecked or burning cars. This is about the ridiculous posers who wanted to immortalize their "I was there" moment - maybe they thought it was funny, maybe they thought it was cool, but all of them wanted to be seen.  Flashing gang signs.  (And probably not even knowing what those gang signs mean.)

Make sure you get the flames in the background...
Real anarchists generally don't pose for pictures.  They hide their faces and wear disguises. They infiltrate drunken crowds, stir up trouble, then retreat to the back to watch it grow out of control.  If they get caught, they resist arrest, and view it as a badge of honor or a reasonable price to pay for what they've "accomplished."

But these morons - the ones who probably don't have the guts to commit these crimes but want to look like they do - would probably cry hysterically at the first sign of accountability.  Frankly, I'm having a lot of trouble thinking of anything more pathetic than a faux anarchist.

And of course, here's what makes them such chuckleheads - their pictures are now all over the Internet and will never, ever be removed.   People are already using social media to help police track down the real culprits, but it's just a matter of time before someone starts collecting these pictures and videos too.  Now since Facebook has launched that creepy facial recognition "feature" and made it opt-out, all it takes is for someone to post a picture they took from the riot and you're identified automatically.  Google has similar technology, too.  And they own YouTube.  

Attach this pic to their resumes
So when these kids apply for jobs - many no doubt in the Vancouver area, and maybe even for companies on Georgia Avenue - they'll probably be subject to Google searches and watch potential employers ask to "friend" them on Facebook.   And employers will learn these kids were posing in front of their office's shattered windows.  And they'll know that these kids bragged about it not simply to a small group of friends, but to everyone they could think of and more.  And they'll know these kids aren't simply classless - they're amazingly, staggeringly, profoundly, outrageously stupid.

I grabbed these screen shots of YouTube videos.  But of course, these kids have already posted pics of themselves to their Facebook accounts, or left status messages bragging about it. There's already a website called Identify the Vancouver Rioters that helps us all say "hey - I know that guy."

Can't wait to see their resumes.

28 April 2011

Obama, Trump, and Sheen - do we get the news we deserve?

I was walking through the reception room at my office yesterday when I noticed the television.  There was Donald Trump, declaring victory for compelling the conventional wisdom to conclude that the President of the United States was a citizen of the United States.  Or something.

Captain Comb-over has been all over the idiot box lately, insisting that the President's citizenship status was questionable, and his crack research team in Hawaii was unearthing some mind-blowing stuff.  Or something. Sadly, the news media just ate it up despite knowing it was all fake.  It got to the point where the President decided to stop doing his job for 30 minutes so he could go down to the press room to explain once again  that yes, he was born in this country, and perhaps the media might want to cover real news for a change.

This constructive criticism predictably injected a dose of responsibility in the press corps, compelling them to "fact check" and scrutinize Donald Trump's outlandish claims...

Oh, wait, they fact checked the PRESIDENT'S suggestion that this ridiculous side show was item one on their agenda.  In doing so they trotted out the "percentage of the news hole" metric - one that conveniently ignores the editorial decisions of what leads the broadcast or is "above the fold" and what's on page 8.  And buried in their defense was the admission their volume of coverage of the twice-bankrupt bluster-box eclipsed their coverage of the President for a week.  So now the media is covering their coverage of one of the most ridiculous non-stories in recent memory.  Somewhere Jon Stewart is saying, "hey - fake news is MY job."

But how big an issue is this, really?  I thought I'd take a look at "coverage" from a (perhaps) more appropriate perspective - in the age of media convergence, you can't ignore blogs from the rest of whatever Pew decides to call its "news hole."  Online discussions are not perfectly reflective of mainstream media coverage, but I don't think you can deny an association.  Bloggers invariably discuss what's in the news, and many bloggers are indeed journalists.  So how did the online discussion of these events really stack up - and are there any other stories out there we could include for some context?

So I decided to look at the last 90 days of online chatter for three discussions:

  1. The Trump-Obama birther debacle (I excluded references that only mentioned Trump because they may have been related to his TV shows or other business interests),
  2. Any blog reference whatsoever to the term "Social Security," and
  3. Charlie Sheen.

Here's what I got, using Nielsen's BlogPulse Trend Search:


Even today, in what is presumably the nadir of the Charlie Sheen saga, he's still arguably bigger than "birtherism"  and social security.  His initial burst in March dwarfs both of those other issues combined.  And don't get me started on the royal wedding.

Of course, bloggers are consumers of news more than they are creators of it.  Maybe the media is just giving the people what they want.  But I thought journalism was supposed to include some kind of professional, editorial judgment on what is news and what isn't.  In my opinion, editors are letting us down here.

29 March 2011

There are so many things wrong with this I barely know where to start

OK, not a social media thing but I saw this in Tuesday's Washington Post and I'm flabbergasted:
When a drug to prevent babies from being born too early won federal approval in February, many doctors, pregnant women and others cheered the step as a major advance against a heartbreaking tragedy.
Then they saw the price tag.
The list price for the drug, Makena, turned out to be a stunning $1,500 per dose. That’s for a drug that must be injected every week for about 20 weeks, meaning it will cost about $30,000 per at-risk pregnancy. If every eligible American woman were to get Makena, the nation’s bloated annual health-care tab would swell by more than $4 billion.
What really infuriates patients and doctors is that the same compound has been available for years at a fraction of the cost — about $10 or $20 a shot.
Oh, it gets worse. I've probably pushed the bounds of fair use here so I'll just let you go to their website to read the whole thing.  But please read it, because it's as profound an indictment of our system as anything I've ever seen.  SO, let me see if I have all of the factoids from this story straight:
  • There's a drug that the FDA just "approved" to help prevent premature births.  That's the good news.
  • A full course of the drug costs $30,000.  And most moms in at-risk pregnancies don't have that.
  • A full course of "the compound" (i.e., the same drug) has been available for about $200 to $400.
  • Along with FDA approval, the company also got a patent and sole rights to manufacture "the compound."
  • Which means it's now no longer available for $200 to $400.
  • The company that now owns the patent says it's charging that amount to recoup the costs for FDA-mandated clinical trials. 
  • The leading advocacy groups and medical specialists were apparently surprised by the new price.  Seriously.
  • The "main study" to prove the drug's effectiveness was apparently an NIH (i.e. taxpayer) funded study, but the taxpayers receive no return on this investment.
Again, from the article (sorry):
A form of progesterone known as 17P was used for years to reduce the risk of preterm birth, but it fell out of favor after the manufacturing company stopped making it. In 2003, the NIH study showed that 17P could cut the risk of preterm delivery if given in the first 16 to 24 weeks of pregnancy. That led to a resurgence in the use of 17P. Because no companies marketed the drug, women obtained it cheaply from “compounding” pharmacies, which produced individual batches for them.
Doctors and regulators had long worried about the purity and consistency of the drug and were pleased when KV won FDA’s imprimatur for a well-studied version, which the company is selling as Makena.
So this company basically did some research to verify the safety and efficacy of a drug that people were already using but either did or didn't already have FDA approval.  And here is where it REALLY gets weird:
In an interview with The Washington Post on Friday, an FDA official said that, if requested, the agency could approve a lower-priced generic version of the drug for another use that doctors could prescribe “off label.”

In addition, the official said the agency would not prevent compounding pharmacies from continuing to provide 17P unless patient safety is thought to be at risk.

“We have our hands full pursuing our enforcement priorities,” said the official, who spoke on the condition of anonymity because of the sensitive nature of the issue. “And it’s not illegal for a physician to write a prescription for a compounded drug or for a patient to take a compounded drug. We certainly are concerned about access of patients to medication.”
So an unnamed FDA official is telling the Washington Post that they could approve a generic drug that would be prescribed off-label?  And they won't enforce the company's right to market the drug as the sole provider - a right that FDA itself granted - because they're too busy?

If by the FDA's own admission it's ok to prescribe drugs off-label, then why do we have an FDA in the first place?

So, to sum up:  our systems of drug approval, intellectual property and taxpayer-funded research have taken a relatively well-known and commonly-used drug that cost about $300 and made it $30,000 for the next 7 years.   It costs that much because now we really know it's safe and effective - after all, this company and the taxpayers have invested millions to make sure.

Of course the company gets a financial return on its investment but the taxpayers don't.   But then again, the company loses too - because the company that invested its own money and time in creating this drug will now have to compete with a gray market that the FDA tacitly condones.   And that's because the FDA has anonymously suggested to the Washington Post that patients and providers ignore the very reason we created the FDA in the first place - making sure drugs aren't marketed or prescribed "off label."

SO....

Compounding pharmacies can look forward to lawsuits from the company that actually got FDA approval.
The company that got approval can look forward to ridiculously bad publicity - even though it played by the rules.
Moms with at-risk pregnancies now get to choose between: a) that worry in the back of their mind that the medicine they're getting isn't really FDA approved or b) a $30,000 price tag
Someone at the FDA gets to explain to his or her boss why they just undermined the mission of the FDA in the Washington Post.

But hey, lawyers and PR guys are probably gonna get paid, so it all works out.

10 March 2011

Twitter Influence Update - U Can't Touch This

Part of my ongoing series that examines the number of twitter followers as a gauge of "influence."  As of today...

White House Official Twitter Account: 1,993,684 followers

MC Hammer Official Twitter Account: 2,052,022 followers

09 February 2011

Climate Change and Strategic Communications

This is how scientists prove their critics are wrong - but line graphs don't shift public opinion
The scientific case regarding man-made climate change has never been stronger.  Climate change is real, our actions are prompting it, and the failure to address this will lead to severe consequences.   (here's how it works - we burn oil and coal and gas, which belches a humongous amount of carbon into the air, which traps heat in the atmosphere, causing all sorts of weird weather and other nasty stuff.  It's more complicated than that, but that's basically it.  It's actually pretty intuitive.  Pour enough crap into anything that supports life and eventually bad things happen.)

The political position of those who would fight climate change has never been weaker.  Last year the US House of Representatives (under Democratic control) passed a "climate bill" that was widely regarded by pundits as the absolute most that could be accomplished politically - and widely panned by environmentalists as not nearly enough to turn the tide.  The Senate didn't pass anything.  Last year's UN meeting on climate change - the overblown farce known as COP 15 - saw a lot of speeches that said "the time for talk is over, the time for action is now" but produced an "accord" that basically said climate change is a bad thing and maybe someday someone should think about doing something.  Maybe.  Even though the "scientific" arguments presented by climate change deniers are absolutely pathetic (as outlined in Dr. Gleick's piece at Huffington Post), they're still winning on Capitol Hill.

This year, House committees (now under Republican control) will hold hearings designed to smear climate scientists.  A "climate bill" isn't even under serious consideration in the House or the Senate.  (We will see, however, a debate on abolishing the EPA.)  Companies that profit from burning oil, coal and gas have funded all sorts of "think-tanks" and hired a bunch of PR guys to work together to confuse the issue and make sure John Q. Nascar remains focused on the things he can see, like President Obama's birth certificate from Kenya.  (it's on the internet, you know.) The UN meeting on climate change that took place in December (COP 16) thankfully wasn't overhyped, but didn't really accomplish much more than COP 15. And I'm not the only person who noticed that the words "climate change" mysteriously disappeared from the State of the Union address this year.

The problem is simple: those who support the status quo have a coherent, coordinated, and well-funded communications strategy.  Those who support real change (and sound science) do not.

So when I see someone like Chris Mooney - someone who is smart and actually trying to fight this battle - point to a form letter written by a group of scientists addressed to every Member of Congress and suggest it "teaches us a thing or two about communication" - I have to sigh.  Chris clearly has an optimistic viewpoint on this and says he wants to encourage more scientists to get involved in the political process.  He's right about that.  However, since the pro-science (and actually pro-business) message on climate change comes in uncoordinated and often random spurts, it has very little impact.  And when scientists make the observation that their valuable time and effort on outreach like this is being wasted, they are less inclined to try it again.

So my advice - start working more closely together and agree on a strategy, a message, and a set of tactics.   And if all you want to do is criticize how others are doing this, or say it's not worth doing because it's not perfect, STFU and go away.   Here's an outline of what I'd do, as promised in an earlier post.

Topline Strategy: Position your side as the solution, the way forward.  Associate supporters of the status quo with the salient problems of the status quo more generally, and position them as opponents of progress.  You saw something resembling this in the most recent State of the Union Address. The President didn't mention the words "climate change" but he did talk a lot about "winning the future" and the economic benefits of clean energy technology.    Then develop a range of strategic and realistic policy goals and attack.

Identify your audience.  "Everybody" is not an audience. "Members of Congress" are an audience, but the way to reach them isn't a letter.  You need to have face-to-face meetings with them and their staffs.  More importantly, you need to have face to face meetings with the people who influence those Members of Congress most.   I think that means the real audience is the media, business leaders, trade associations, and political donors.   As for consumers - and they're also important, because they vote - Mom is unquestionably the household decision maker for basically everything, so you need to develop a coherent message for moms.

Messaging.  Have a backgrounder available for the paleo-clima-anthropomorphi-techno stuff, but scientists and environmentalists aren't losing this fight on the science.  They're losing on the economics. Right now, the message from the other side is simple: capping carbon = less energy use = less economic activity = less profit = fewer jobs for John Q. Nascar.   But to buy into their mindset you have to believe that we won't or can't change the way we use energy, that efficiency doesn't really move the needle, and that wind power is crazy-looking. I think it's time people realized that we don't have cap-and-trade, and the economy sucks anyway.  While messaging should always be in the authentic voice of the person speaking, I think it makes sense for everyone who's speaking on the pro-science side of the topic to assert the following general points:
  • The people who deny climate science support a status quo that works for no one but them. High energy prices hurt the entire economy - except maybe a handful of companies and individuals.  We're looking forward but they're clinging to the past.
  • Climate science deniers also deny consumer choice.  The technology exists to give us electric cars, energy-efficient appliances, and so on.  Polls show millions of people want them.  But the people who say climate change is a "hoax" also oppose policies that would make it easier for consumers to get them.
  • Climate science deniers oppose innovation.  They've gone all-in for a 20th-Century energy strategy that says "dig it out of the ground and set it on fire." They work hard to make sure the rules favor this strategy, and they're holding on to their advantage for as long as they can.
There are other points to make, but if you notice, these general arguments (opposing the status quo, supporting choice and innovation) are largely generic arguments that "test well" with the public and with policy elites across all sorts of issues.  They're also relevant and truthful.  This sort of thing has to be THE message - not "the sky is falling," not something about tree rings, not something that must be measured in parts per billion.  

I'm sure some scientists are thinking "we've said all that already."  Not really, no. These messages haven't been forcefully, clearly, creatively, and repeatedly delivered to the people who matter.  They haven't been built into a coordinated campaign that includes earned media, paid media, social media, and lobbying.  

As for policy issues, there are plenty of options - but what's most important is going on offense.  A really smart political operative once told me "if you're not on offense, you're on defense - and if you're on defense, you're losing."  If you're looking for specifics I recommend my pal the Ecopolitologist for ideas.  Start with battles you have a good chance of winning, build momentum, and keep pushing.  And stop it already with the "it's not for scientists to decide policy, our role is only to share data and analysis."  Everyone has a right to participate completely in the political process. Everyone.

06 January 2011

Measuring Twitter Influence Update

As of Thursday, January 6, 2011:

White House official Twitter account: 1,913,504 followers.  and now we know how they've been handling the economy:

Under-reported in WH staff shake-up: we’ll be bringing in whole new crop of interns for summer. Apply: www.wh.gov/internshipless than a minute ago via web




MC Hammer official Twitter account: 1,990,064 followers. and he's pumping out brain candy like:

@THeBOyBOyMEss love you boy !!!
And you do know dat !!!!!less than a minute ago via Twitter for iPhone

03 January 2011

Online PR: In Need Of A Colon Cleanse

Dr. Val passed on a post by Gary Schweitzer, a healthcare media critic and publisher of a valuable site, HealthNewsReview.org.  Schweitzer wrote his version of the bad pitch blog as a year-end post, running down some of the garbage he got this year. I snipped out some of my favorites:
  • "natural essence water" that saves men from nagging wives or girlfriends who may think you're a "schlub"
  • an offer of a free sample (street value of $60) of a colon-cleansing/detoxifying product. (What do they know about my colon? Is it toxic? I didn't take them up on the offer.)
  • a note that was entitled "Chill Your Buns" that offered free samples of a "cold therapy" for hemorrhoids. (OK, what do they know about my buns and beyond?)
Read the whole list - it would be hilarious if it weren't so pathetic.  It wasn't just that the pitches ranged from silly to snake oil.  It's that the pitches were sent to a media critic.  He's the guy who actually evaluates healthcare journalism.  He's pretty good at it.  He'd likely slam a publication that ran with one of these pitches. And he clearly got dozens of them.

The moral of Schweitzer's story isn't that the pitches are pathetic, it's that healthcare journalism is too dependent on PR and the impenetrable wall between editorial and advertising seems to be thinning a bit. He's clearly right about this, but I'm more concerned with the apparently auto-generated and mind-numbingly stupid outreach. Schweitzer was far more restrained in his criticism than I would have been.

The sad truth is we're going to have more, not less, of this crap in 2011.  Companies will try even harder to commoditize online outreach to the point where cost and speed become the only criteria for choosing an approach.  I already get the emails - "buy my blogger database" to cut down on your research costs and send bulk pitch emails.  I'm in a lot of these databases already - and in several of them, the blog is called a "music blog," a "tech blog," an even a "sports blog."

I've also gotten generic emails with nothing more than a press release and a "please share with your readers" - from a college on the west coast announcing new courses in social media marketing. I assume this is where students will learn all those advanced techniques people use to build strong, personalized relationships with bloggers.

Online PR - at least what I think of it - is headed in the wrong direction.  We're obsessed with all the shiny new tools and the new networks and all that.  But for cost control reasons we label people and bloggers without even looking at what those people have to say - and we're getting worse, not better.  Social media is not static, and people can't be tagged with a single label.  Database-driven bulk email strategies are more risk than they're worth.

To any companies reading this blog, I can say without reservation that buying a well-developed ad program with a thoughtful placement strategy yields a much higher ROI than what we're doing now, and at comparable if not better cost.    If you're really concerned about building or protecting reputation for your brand or your company, throw away the database and do the work necessary to earn the trust of people.

15 December 2010

What was that about Twitter and influence again?

Just in case you were wondering if web traffic and things like twitter followers were an accurate measurement of influence, I submit the following, as of December 15:

White House Twitter feed: 1,901,538 followers.

MC Hammer Twitter feed: 1,973,240 followers.

I may just track this one.  And I'll be sure to build some MC Hammer outreach into my PR plans.

16 June 2010

A Joke Without A Punch Line

UPDATE: OK, this is substantial and frankly, historic. It was still a terrible speech, but the White House scored a major victory for those affected by this spill. I'll take crappy speeches if they're accompanied by real action any day.

The President's Speech as a Text Cloud
That's what I think of the President's speech last night.

Yes, this situation merits a strong communications response, and a speech from the Oval Office is one way to convey the sense of urgency the White House has finally embraced from a communications perspective.  But last night's speech convinced me the government doesn't have the ability to solve a fairly basic physics problem - prevent floating oil from reaching shore - let alone solve the ridiculously complex engineering problem of closing a gusher a mile below the surface.

We were told (again) that the government has thrown a lot of people out there, set a bunch of fires, laid out a ton of boom, and put a bunch of boats in the water.  We were told (again) that this is BP's fault, and they're going to pay for this mess. We were told (again) that bureaucrats are feverishly looking busy, with a brand new National Commission, a new person to run a federal agency, a separate panel of brainiacs, and some kind of idea storm thing led by the Secretary of the Navy.   And then we got the half-hearted "we need to stop being so dependent on oil" rhetoric that is SO twenty years ago, the "we'll do whatever it takes" thing and the pep-talky, schmaltzy appeal to people of faith wrap-up. Oh, and we learned that the President will actually be meeting the Chairman of BP on Wednesday - nearly two months after this thing happened.

Of course this is BP's mess and of course they'll (eventually, probably) be made to pay.  But what astonishes me is the underlying assumption that the company would ever do anything that wasn't in its immediate best interest.  BP is a company.  Companies exist for one reason - make profits for shareholders. 

There's money in deep water drilling, so they do as much as possible.  Disaster planning costs money, so they do as little as possible.  Taking the time to develop and publish real, site-specific reports for the govement costs money, so they do as little as possible.  Acknowledging the existence of subsurface oil plumes costs money, so they do as little as possible.  Pictures of dead, oil-soaked animals washing up on shore cost money, so they prevent as much of it as possible.   Respirators for cleanup crews cost money, so they buy as few as possible.  Demanding all sorts of paperwork from people who have been wiped out and filed claims saves money, so they do as much of it as possible. Meaningful climate change legislation costs money, so they fight it as much as possible.

None of this is excusable. All of this is predictable.

So rather than another speech that warms over last decade's talking points, rather than sending "we really mean it this time" letters -- LETTERS! -- to BP, rather than more commissions and blue-ribbon panels and asking the Secretary of the Navy to do something other than run the Navy, let's just take some baby steps here.
  1. Until further notice, the world revolves around Thad Allen, the guy running the response efforts. He doesn't have to send letters to get a response.  He gets a cattle prod and he gets to shove it up the ass of anyone who stalls on him.
  2. Rather than re-designing the Department of the Interior or writing some other massive bureaucratic opus, let's just agree it's a good idea to actually read the applications for drilling that are already submitted to it.  If the application mentions animals that don't live within thousands of miles of the area or it has dead people on its "who to call" list, deny the application.
  3. Anyone who prevents journalists from doing their job is immediately sent to Thad Allen for cattle prodding. If the government really is "in charge," that means this is America's cleanup and Americans have a right to know what's really happening.

I'd have more ideas, but frankly I think that's about all the government can handle right now.

11 June 2010

Lit Clouds: Moby Dick




Seemed fitting this week.  The FAIL in the gulf has become so mind-numbingly EPIC on so many levels that I barely have the ability to comment.

09 June 2010

Buying Google Ads Is Not a Crime

I think it's safe to say I haven't been too kind to BP in the past couple of weeks.  But when I saw a bunch of "mainstream" media breathlessly report that the company bought up all the sponsored links on Google searches about the oil spill - like that was some sort of scandal - I had to chuckle.

Buying search ads is one of the first things I'd do if I worked for them.

You can take issue with the way the company has addressed the crisis.  You can take issue with the content of the ad itself. You can at least make an argument that the company doesn't need any more attention and shouldn't ask for it.  But at least on this, the company has something to say in their own voice and has the right to buy an ad.  It's really not any different than buying an ad in a relevant section of a newspaper.

This isn't a transparency issue.  Ads are clearly marked on Google.  And contrary to what Howard Fineman said on MSNBC the other night, the company didn't "buy the algorithm." It's only logical that their site would rise to the top of organic search rankings.

But here's the thing for me:  Nobody is forcing anyone to click on a specific search result. There are no "google police."   We're acting like scrolling down to the bottom of the screen and clicking "next" is some kind of monumental task.  

Just wait - I'm sure someone will sue over this.

04 June 2010

What's that about measuring Twitter followers to determine influence?

Number of people following the official Twitter account of the White House as of June 4, 2010: 1,765,389

Number of people following the official Twitter account of MC Hammer as of June 4, 2010:  1,865,138

Maybe we could suck up some of that oil spill with the pants MC Hammer wore back in the 80's.

12 May 2010

Stupid PR Flack Tricks

Liz Gumbinner wrote again about the morons in my business.  Seems the Cool Mom Picks team put together a comprehensive, four-month advertising proposal for a company, and the company rejected it because, you know, they'd have to pay for the ads.

I'll try to make this simple.  If they're important enough for your brand to be there, buy the damn ad.

If you think you're gonna get a halfway-decent blogger to promote your stuff for nothing more than a link or some free yogurt or something, you sound more stupid and disrespectful than the "chickens for health care" candidate.

One of these days a blogger is going to call you by name.  And once that happens, you're toast.

UPDATE:  Less than 5 minutes after this posted, I got an email from a political blogger pal of mine.  He got an email from a PR flack asking him to write about an online advertising company's new online advertising product.  For free.  And then he got a follow up "reminder" email from them.    That's right - an advertising company with such faith in its ads that it tries to avoid paying for ads.

Seriously, I can't make this stuff up.

06 May 2010

My Mom Is NOT a Porn Addict

Facebook's QA Team
I generally don't write about family stuff here but this time I got permission.

My mom joined Facebook yesterday - at least she tried to.  Folks have been telling her she should join because she has a local business, and she likes seeing the pictures that other family members post there.  So she went through the steps, and started building a profile - name, hometown, interests.  She uploaded a handful of pictures she took, all rated G. (Not even one breastfeeding pic.  We all know they're sensitive about that.) She followed the automated steps and sent out a couple of friend requests.

Then she got that all-too-familiar email:
Your account was disabled because it was in violation of Facebook’s Statement of Rights and Responsibilities. Nudity, sexually explicit, and other graphic content is not permitted on Facebook, nor is any content that contains self harm, depicts violence, or attacks an individual or group. In addition, harassing others through unsolicited friend requests or messages is prohibited.

Unfortunately, we won’t be able to reactivate your account or respond to your email directly. This decision is final and cannot be appealed.  You can visit the Warnings section of the Help Center for more information: 

That was it.  Account terminated, no appeal.  Ciao, bella.  Not sure whether Facebook will claim ownership of the half-dozen pictures or demographic information she entered.
It's obvious Facebook made a fairly innocent mistake here.   But this is just the latest indication that Facebook has reached "too big to fail" status and quality control has slipped.  They just don't have the resources to properly evaluate and review disputes because they're much too busy converting your personal information into marketing profiles for companies. 

It's not a new concern.  Let me put it this way - when the Attorney General of New York calls and says you better do something about sexual predators on your network, you don't ignore him to the point where he has to issue a subpoena.   I'm sure those couple dozen messages just "fell through the cracks."

It's also clear that they're leveraging this new status to make it more complicated for people to protect their information.  They've taken "opt-out" to the next level - so far that members of Congress are again planning to regulate them more strictly.

But here is Facebook's conundrum: it requires significant resources to do real quality control and pay real attention to settling disputes when your network is 8.2 gazillion people.  What little resources the company actually has are mainly dedicated to serving advertisers.  If they move to an opt-in system, they know they will lose all sorts of information and value for advertisers and won't make as much money.  If they do real quality control and have human analysis for everyday disputes, they'll spend a lot more money.  "Less money in, more money out" isn't the best business model.  And asking subscribers to pay to make up some of the difference?  Ask the folks at Ning how that's going.

UPDATE: got this from a pal who works at NIH...

@dwescott1 for some reason your blog is being blocked by NIH's firewall.less than a minute ago via TweetDeck




Geez, you use the word "porn" in a blog post title ONE TIME...

UPDATE 2:  turns out NIH was blocking all blogspot URL's for some reason.  Susan was right.  Apparently I'm not that much of a rebel...

04 May 2010